Limited Warranty Conditions

Wavertech Ltd. (“Wavertech”), the manufacturer, warrants that the product(s) provided hereunder (the “Product(s)”) will be free from defects in materials and workmanship for a period of twenty-four (24) months. The warranty period begins on the date of purchase by the customer from Waver Inc. or its authorized representatives. This warranty applies only to the normal use and operation of the Product.

 

The warranty does not cover defects or issues arising from:

• Non-original products that lack an official Wavertech serial number, trademarks, or original identifiers.
• Alterations, modifications, or additions to the Product unless performed or authorized in writing by Wavertech or its authorized representatives.
• Physical modifications, including painting, re-branding, or other unauthorized changes.
• Damage caused by incorrect or defective cabling.
• Misuse, abuse, negligence, or exposure to physical, electromagnetic, or electrical stress, including lightning strikes or accidents.
• Malfunction or damage caused by the use of firmware not supplied, provided, or supported by Wavertech.
• Products not received by Waver Inc. within 30 days of the issuance of an RMA (Return Merchandise Authorization).

 

The warranty applies only if:

• The Product has been installed and used in accordance with Wavertech’s written instructions.
• Ethernet ports must be connected using CAT5e or higher-quality cables. Outdoor installations require shielded, grounded Ethernet cables, while indoor installations must adhere to recommended cabling guidelines.

Wavertech reserves the exclusive right to repair or replace defective Products at its discretion. Removal and installation costs are not covered under this warranty. Repairs or replacements do not extend the original warranty period.

 

Dead on Arrival (DOA) Units

If a Product is found to be Dead on Arrival (DOA), Waver Inc. will cover the cost of return shipping and re-shipping fees and provide a free replacement.
To qualify, the customer must notify Waver Inc. within 14 calendar days of receiving the Product. After this period, standard return procedures will apply.

 

 

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Product Return Policy

To ensure efficient and accurate processing of your return, only products with a valid Return Merchandise Authorization (RMA) will be accepted. The RMA process helps us track and resolve your request promptly while ensuring all necessary information is included.

Shipments received without a valid RMA Code or with incomplete documentation cannot be processed and will be returned to the sender at their expense. Please follow the steps outlined below to complete the required RMA documentation and prepare the shipment properly.

 

Categories of Returns

1. Returns within 14 Days
   Products can be returned for any reason within 14 calendar days of receipt.

To qualify:

• The product must be in its original condition, unused, and in the original packaging with all accessories included.
• Customers must initiate the return process by contacting Waver Inc. to obtain an RMA Code.

The customer is responsible for return shipping costs. Refunds will be processed after the product is received and inspected, minus any applicable fees.

 

2. Faulty Products
   If a product is determined to be faulty within the twenty-four (24) months warranty period, it is eligible for return under warranty. Waver Inc., in coordination with Wavertech, will repair or replace the product free of charge, provided the following conditions are met:

• The issue is reported within the warranty period.
• The RMA process is followed, and proper documentation is included.

Products deemed out-of-warranty or not covered under warranty terms will follow the procedure outlined in the Devices Not Covered by Warranty section.

 

 

Shipping Costs

• Products must be shipped to Waver Inc. at the customer’s expense.
• If the issue is covered under warranty, Waver Inc. will return the repaired or replacement product to the customer free of charge.

 

 

Customs and Fees

Customers from third countries are responsible for all customs and import fees associated with the return shipment.

To minimize potential costs:

• Include a proforma invoice with no commercial value (or $1.00 value, if required by your carrier).
• Clearly mark the shipment as a Warranty Return or RMA.

 

 

RMA Documentation

• The RMA shipment number must be clearly visible on the return package.
• Include the RMA Form and a Proforma Invoice in the shipment.
• Packages with incomplete documentation or mismatched contents will be returned to the sender.

 

 

Devices Not Covered by Warranty

• Out-of-warranty devices or those not covered under warranty will be returned to the sender at the sender’s expense.
• If the return is not organized within three (3) months of the device’s arrival at Waver Inc., the company reserves the right to discard the unit.

 

 

Steps to Return a Faulty Product

1. Request an RMA Code
   • Contact us to request your RMA Code and the necessary RMA Form.
2. Prepare and Attach Documentation
   • Fill out the RMA Form and the Proforma Invoice.
   • Securely attach the documents to the outside of the parcel in a clearly visible location.
3. Ship the Unit
   • Send the parcel to the address provided in the RMA Form. Ensure the shipment complies with all return terms and documentation requirements.

 

 

Important Shipping Notice

Products returned to Waver Inc. must be properly packed to prevent damage during transit. Improper packaging may result in transport damage, invalidation of warranty claims, or inaccurate analysis of the issue.

 

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For any questions or assistance regarding the Return Policy or Warranty, please contact us at returns@waverwifi.com.