What Is WAVER Guest WiFi solution?

WAVER is a hardware-based network gateway designed to provide controlled guest WiFi access using captive portal authentication. It allows network operators to manage guest access, apply usage policies, and optionally enable features such as vouchers, analytics, or engagement tools. WAVER OS operates locally on the installed device and does not require subscriptions or mandatory cloud services.

Why Is Guest WiFi Important?

Guest WiFi is commonly expected in public and commercial venues.
Providing WiFi access improves the visitor experience and allows businesses to separate guest traffic from internal networks.

Common environments include:

• Hotels and resorts
• Restaurants and cafés
• Retail stores
• Offices, events, and public venues

Why Properly Configured Guest WiFi Matters

A properly configured guest WiFi network helps address key operational areas.

• Network separation: Guest traffic can be isolated from internal systems such as staff devices, printers, and servers.
• Performance control: Bandwidth limits, session limits, and access rules help maintain stable network performance.
• Operational visibility: Basic connection logs stored locally assist with troubleshooting and usage review.
• Guest engagement: Captive portal pages can be configured by the operator to request guest contact details and consent for marketing, analytics, or feedback purposes.

Who Can Use WAVER Products?

WAVER Gateways can be deployed in commercial, hospitality, and professional environments.
Any business or individual can use WAVER with an existing internet connection, subject to local laws and regulations.

What Is the Pricing Policy?

WAVER products are sold as one-time hardware purchases.
There are no mandatory subscriptions or recurring license fees.
Firmware updates are provided free of charge for the supported lifetime of the device.

Optional services may be offered separately.

How Do I Choose the Right WAVER Gateway?

Gateway selection depends on expected concurrent users, available internet speed, and deployment environment.

Typical guidance:

• Small venues: ODY Series
• Small to mid-sized venues: G-Series
• Outdoor or LTE deployments: AirFinity LTE Series (not available in the US)
• Large or high-density deployments: ControlX Series

If unsure, contact our support team for guidance.

What Is a Captive Portal?

A captive portal is a web page presented to users before network access is granted.
It is commonly used to display terms, request authentication, or provide information prior to internet access.

How Do I Set Up a Captive Portal?

WAVER includes a built-in captive portal editor that allows customization without coding.
Operators can configure text, images, logos, buttons, and authentication options through the local administration interface.

How Do I Install and Activate WAVER?

Basic installation steps include:

• Connecting the WAN port to the existing internet router
• Powering on the device
• Completing initial configuration via the local administration interface

No cloud connection is required for operation.

Which Access Points Are Compatible?

WAVER works with third-party access points operating in bridge mode.
Guest traffic is connected through the WAVER Guest network port so that access policies and captive portal rules apply consistently.

Tested vendors include Ubiquiti UniFi, TP-Link Omada, MikroTik, Cisco, Ruckus, Cambium, Smart TV SoftAP implementations and many more.

How Does WAVER Integrate with existing infrastructure?

A typical integration includes:

• Assigning a VLAN ID to the WAVER Guest port
• Creating a matching VLAN network in the third party AP
• Assigning the VLAN network to a WiFi SSID
• Connecting existing infrastructure to the WAVER Guest port

Detailed configuration guides are available in the documentation.

What Guest Data Can Be Processed?

WAVER processes guest data only as required for network access and optional features enabled by the operator.

Technical network data processed locally may include:

• Device MAC address
• Assigned IP address
• Connection timestamps
• Session duration and traffic volume
• Authentication method used

WAVER provides the technical tools that allow operators to collect guest data through captive portal login flows. Data collection is configurable and depends on the authentication methods and features enabled by the operator, as well as the information voluntarily provided by the guest.

Typical use cases include:

• Collecting email addresses or mobile numbers for marketing communication
• Building permission-based contact lists through WiFi login
• Understanding guest visit frequency and usage patterns
• Requesting feedback, reviews, or survey responses
• Displaying targeted content during or after network access

All data collection is initiated and configured by the operator. Guests are presented with the relevant login page, terms, and consent options as defined by the operator.

Wavertech / Waver Inc. does not access, control, or use guest data.
By default, all collected data is stored locally on the WAVER device. Data export, third-party integrations, or centralized management are optional and occur only if explicitly enabled by the operator.

Operators are responsible for:

• Defining what data is collected
• Presenting appropriate notices and consent mechanisms
• Managing data retention and deletion
• Ensuring compliance with applicable data protection laws

What Is Live! Menu?

Live! Menu is an optional digital menu feature accessible via web page or QR code.
It is designed for hospitality and retail environments and operates locally unless otherwise configured.

What Printers Are Supported?

Voucher and order printing can be performed using standard printers connected to a computer or smart device.
Thermal printers are commonly used but not required.

How Can I Manage Multiple Devices?

Multiple WAVER devices can be managed using PointX Centralized Management.
PointX is optional and designed for multi-location deployments.
Configuration elements are synchronized based on operator settings.

How Can I Buy WAVER Products?

Products can be purchased directly through the website or through our resellers.
Local resellers may offer faster delivery and reduced shipping costs.

Shipping and Delivery

Shipping costs are calculated during checkout.
Typical delivery times are:

• United States: 2 to 5 business days
• Other regions: 2 to 6 business days (ordered from Global/EU website)

Returns Policy

Products may be returned within fourteen days of receipt, provided they are in original condition.
An RMA authorization is required before returning any item.
Return shipping costs are the responsibility of the customer unless otherwise agreed.

For return authorization, contact returns@waverwifi.com.