Email Support

For email support, please contact us at

When contacting us for faster help:

  1. Check documentation, FAQ or tooltips in the administration interface. Maybe answer is already there.
  2. Make sure that your issue is present with the latest version of Firmware. (Check Downloads page for updates)
  3. Give us a brief problem description that includes information about your network setup.
  4. Include product Serial Number to your email subject.
  5. Make sure to include the previous conversation in the body of the email when replying.
  6. Note that reply might take up to 3 business days.


Instant Support

Talk with our Support Team to get the help you need in real-time. If you are an existing customer or you just have questions about our products, our customer support team is here to serve you, offering multiple ways for you to connect and communicate your questions.

Call our Support Team
USA: +1 844 445 5857 (Toll-Free)
Europe: +30 231 1113888

Operation Hours
Monday to Friday
9:00 to 21:00 (UTC)